FAQs

Frequently Asked Questions (FAQ)

Do I Need an Account to Place an Order?

No, you can place an order as a guest. However, creating an account allows you to:

Track your orders easily
View your order history
Save your shipping details for faster checkout
Receive updates on promotions and new arrivals

What Payment Methods Do You Accept?

We accept:

Visa
Mastercard
American Express
PayPal

All payments are processed securely through encrypted payment gateways.

Is My Payment Information Secure?

Yes. All transactions are secured using SSL encryption technology. Your payment information is never stored on our servers.

How Long Does Shipping Take?

United States

Standard Shipping: 5–12 Business Days

Orders are processed within 1–2 business days after payment confirmation.

Please note that delivery times may vary during holidays, high-demand periods, or due to carrier delays.

How Can I Track My Order?

Once your order has been shipped, you will receive a tracking number by email.

If you do not receive tracking information within 5 business days, please contact us at:

support@solsticefinds.com

Can I Change or Cancel My Order?

Orders can only be changed or canceled before they are processed for shipment.

If your order has already been shipped, you may request a return after delivery according to our Return Policy.

To request changes or cancellations, contact:

support@solsticefinds.com

What If I Entered the Wrong Shipping Address?

Please contact us immediately if you entered incorrect shipping information.

Once an order has been processed or shipped, we may not be able to modify the delivery address.

Will I Be Charged Customs Fees or Import Taxes?

International orders may be subject to customs duties or import taxes depending on your country’s regulations.

These charges are the responsibility of the customer.

What If My Order Arrives Damaged or Incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the item and packaging

We will review the issue and provide a replacement or refund if applicable.

What Is Your Return Policy?

We offer a 30-day return policy on eligible items.

Items must be unused and returned in original packaging.

To start a return request, contact:

support@aurelante.com

How Long Do Refunds Take?

Refunds are processed to the original payment method within 5–10 business days after the returned item has been received and inspected.

Processing times may vary depending on your payment provider or bank.

How Can I Contact Customer Support?

For any questions or support requests, contact us at: